[Disc. divisa] Ipotesi problemi con Victron Phoenix ip43

[jacksea]

(05-05-2021 10:49)pepe1395 Ha scritto:  Mai avuto problemi con l’IP43.
Comunque mi metterò lista per il field test della nuova versione.
BV!

è un problema riconosciuto, forse meriterebbe un thread a parte, magari in una sezione richiami/prodotti difettosi o qualcosa del genere.

Riporto per tutti la risposta di Victron alla segnalazione del problema (piuttosto serio):


"
Hello all, what you're seeing (the start-up spike causing trips for MCBs) is indeed something from the design.

Not good!

The good news is that it works ok for the vast majority of installs. It depends on the MCB, its type, how often the MCB has already tripped / how easy it is to trip it, and so forth. But that doesn't really help you.

We've been working real hard on an improved design; and the good news is that production is now starting for it. It fixes above issue, as well as has a series of other improvements.

Once we have stock of the new units, we're keen to replace any products with this issue under warranty.

Tomorrow, I'll check when we have the first new units. To get yours replaced, two options:

go through your dealer, normal RMA process (except that you/your dealer/our repairs department must together make sure there is not just a same one shipped as a replacement - since that won't fix it)
participate in a small field trial. In case you're interested, pls put a small comment and I'll make sure you're contacted by e-mail.


All the best, and my apologies for this.



Matthijs / Victron Energy

Ps. another Phoenix IP43 charger related issue, its visualisation in Venus OS; is quite high up on the list to be solved as well. Its still months away I'm afraid - but not as far down the list as it was .
"